Shipping policy
Processing Times
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Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
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You’ll receive a confirmation email with tracking details once your order has been dispatched.
Shipping Within New Zealand
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We ship nationwide with trusted courier partners.
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Standard delivery: 1–3 business days. Rural deliveries may take an additional 1–2 days.
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Shipping rates are calculated at checkout and will be displayed before you complete your purchase.
Click & Collect
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Local customers can choose Click & Collect at checkout. We’ll notify you when your order is ready for pickup.
Delays
We do our best to get your order to you quickly, but delays may occasionally occur due to courier issues, weather events, or public holidays. We’ll keep you updated if this happens.
Tracking
All parcels are sent with tracking. You can follow your order’s progress via the link in your shipping confirmation email.
Questions
If you have any questions about shipping, please contact us at info@stokedtosmoke.co.nz.
CONTACT INFORMATION
Questions about this Policy should be sent to us at info@stokedtosmoke.co.nz.
Our contact information is posted below:
info@stokedtosmoke.co.nz
23 McGlashen Ave, Richmond, Nelson 7020
Ph 03 544 0017