FAQ's

Stoked to Smoke – Frequently Asked Questions (FAQ)

What products do you offer?

We specialise in smokers, BBQs, accessories, rubs, fuels, and outdoor cooking gear—everything you need to get fully stoked to smoke.

Do you ship nationwide?

Yes! We ship throughout New Zealand. Shipping rates are calculated at checkout based on your location and order size.

How long does shipping take?

Most orders ship within 1–3 business days. Delivery times vary by region, but typical delivery is 2–5 business days after dispatch.

Can I pick up my order?

If you offer pickup, add this:
Yes, local pickup is available. You’ll receive an email when your order is ready for collection.

What payment methods do you accept?

We accept Visa, & Mastercard.

Do you offer warranties on smokers and equipment?

Yes, most products come with a manufacturer warranty. Warranty details vary by brand. Please contact us if you need help making a claim.

What is your returns policy?

We accept returns on unused items in original condition. Please refer to our Returns Policy page for full details.

What should I do if my order arrives damaged?

Contact us within 48 hours with photos of the damage. We’ll arrange a replacement or solution as quickly as possible.

Do you offer support for using my smoker?

Absolutely! We’re here to help. Reach out any time for tips, setup advice, or troubleshooting.

How can I contact Stoked to Smoke?

You can reach us via email, phone, or through our Contact page. We aim to reply within one business day.